February 28, 2024
Jakarta, 28 February 2024 – Being in a dynamic economic condition and a fast-paced business environment following current technological trends, digitalization is fundamental to the success of every company and this is certainly an encouragement for the IPCC.
As a manifestation of Pelindo's post-merger strategic initiative, IPCC focuses on implementing digitalization of various service lines, including the back office, operations and customer experience.
For back office management in the Pelindo Group environment, IPCC has integrated the ERP system which previously used Oracle into SAP. This provides benefits for the IPCC in obtaining real-time and accurate data information, highly guaranteed data security and updating all features in the application which greatly facilitates and speeds up the administration process and is more user friendly for administrators.
From the operational side, IPCC will implement an integrated operating system called PTOS-C which is the work and form of synergistic collaboration between SPMT Group and ILCS as the IT Solution Provider within the Pelindo Group. PTOS-C is a tool for managing operational performance, especially at vehicle terminals within the Pelindo Group, which is expected to be able to increase vehicle traffic and streamline operational processes. This application is targeted to begin testing in Semester II 2024.
In terms of focusing on customer convenience, IPCC recently implemented a new payment system, namely the Praya Billing system. Billing Praya is an application for handling service request activities, payments and receipts for ship, container and non-container services which is integrated with the operating system and banking system.
Director of Operations and Engineering, Bagus Dwipoyono explained, "One of the advantages for IPCC customers with the replacement of the note making system is that this system is integrated with the CCS Portal where customers can independently access their activity invoices without waiting for an email from the IPCC Finance team."
"Since last year, we have had a thorough plan to update the digitalization system at the IPCC so that all administrative activities in all IPCC work areas become very easy. This could also be an advantage for loyal IPCC customers and potential customers because of the system. "This makes all their operational payment matters fast, precise, accurate and real-time," explained Bagus.
"It is hoped that with this new payment system, friends from the IPCC administrator team will be able to speed up all matters related to payments, thereby providing comfort and trust for users of IPCC services," concluded Bagus.
Apart from that, IPCC is currently also making several service improvements through digital channels to simplify and improve the performance of internal human resources which is expected to encourage increased efficiency in terms of service to customers.
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